Shipping policy

Shipping Policy – Giggle Grove

 

Thank you for shopping with Giggle Grove. Please review our shipping policy below for important information regarding order processing, delivery times, and shipping procedures.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or dispatched on:

  • Weekends
  • UK public holidays
  • Bank holidays

Once your order has been shipped, you may receive a dispatch confirmation email with tracking details where available.

Delivery Times

Estimated delivery times may vary depending on your location and courier availability.

United Kingdom

  • Estimated delivery: 5–10 business days

International Shipping

  • Estimated delivery: 7–21 business days

Please note that delivery estimates are provided as guidance only and are not guaranteed.

Shipping Delays

Occasionally, delays may occur due to factors outside our control, including:

  • High seasonal demand
  • Courier disruptions
  • Customs inspections
  • Weather conditions
  • Public holidays or transport issues

Giggle Grove is not responsible for delays caused by third-party delivery services.

Shipping Address Accuracy

Customers are responsible for ensuring all shipping information entered at checkout is accurate and complete.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Tracking Information

Where tracking is available, customers will receive tracking details once the order has been dispatched.

Please allow time for tracking updates to appear after shipment confirmation.

Lost or Missing Packages

If your order appears lost or has not arrived within the estimated delivery timeframe, please contact our support team and we will assist you in investigating the shipment.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the package and product
  • A brief description of the issue

We will work to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact us:

📧 Email: joedebruenforsey@outlook.com
📞 Phone: +44 2046 389275

Thank you for choosing Giggle Grove.