Return and Refund Policy – Giggle Grove

 

At Giggle Grove, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be returned in the original packaging
• Proof of purchase or order confirmation is required

Certain items may not be eligible for return for hygiene, safety, or promotional reasons.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Please allow up to 5–10 business days for the refund to appear in your account

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging
• A brief explanation of the issue

We will work quickly to resolve the matter appropriately.

Cancellations

Orders may only be cancelled before they have entered processing or dispatch stages. Once an order has been processed for shipment, cancellation requests may no longer be possible.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was incorrect
• The item arrived damaged or faulty

We recommend using a tracked shipping service when returning any item.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: joedebruenforsey@outlook.com
📞 Phone: +44 2046 389275

Thank you for shopping with Giggle Grove.